Pro Assist was founded by a former virtual assistant with more than 15 years of customer service and sales experience. After helping build a multimillion-dollar virtual assistant company, he set out on his own to build a service shaped by firsthand industry experience.
Long before a customer fills out a form or books online, most of them just call. For home service companies, contractors, real estate teams, and property managers, that phone call is often the entire sale. Answer it well, and you win the job. Miss it, and someone else does.
The result is a dependable answering service built around how businesses actually operate, with trained professionals focused on turning every call into an opportunity.
A live person, trained on your business, should be the one answering, not a voicemail box, and not a generic script read by someone who's never heard of your company.
Every second a call rings unanswered is a second closer to a customer hanging up. We measure ourselves on rings, not just satisfaction scores.
Callers should never be able to tell they've reached an outside team. That means real training on your services, not a generic script.
A short commitment, not a long-term contract. Dedicated plans begin with a 3-month initial commitment while we allocate, onboard, and train your receptionist. After that, service continues month-to-month, and you're free to leave if we're not saving you calls and winning you jobs.
Pro Assist combines dedicated nearshore talent with the responsiveness, training, and professional standards growing U.S. businesses expect.
Our receptionist team is based in Melchor de Mencos, Petén, Guatemala. Guatemala runs on Central Time year-round, so your receptionist's working hours line up directly with U.S. business hours, no overnight handoffs or delayed callbacks.
Every Pro Assist receptionist is fluent in both English and Spanish, so your business can answer every caller in the language they're most comfortable in, without a separate line or a transfer.
Receptionists are trained specifically on your services, pricing, and scheduling before they ever answer for your business. They're not reading a generic script.
A nearshore model lets us pay competitive, sustainable wages for skilled, bilingual talent while keeping your monthly rate well below the cost of an in-house hire. It's how we can offer a genuinely dedicated receptionist at this price, not a shared call-center queue.
Every Pro Assist account is configured around the client's business before the receptionist begins handling customer interactions.
Receptionists follow business-specific scripts, FAQs, routing rules, and escalation procedures.
Pro Assist learns the client's services, customers, scheduling process, communication preferences, and workflows before service begins.
Customer interactions follow defined Pro Assist service standards and account-specific procedures.
Workflows, scripts, FAQs, and handling instructions can be refined as Pro Assist learns more about the client's business.
Tell us about your business and we'll show you exactly how Pro Assist would handle your calls, before you commit to anything.
